CORYLUS RETREATS LTD – FULL TERMS & CONDITIONS

Our Pledge

We promise to always do our best to be fair, respectful and compassionate people. We try to apply these principles to all aspects of our business and all those we interact with.

Please contact us with any issues before, during or after your stay, and we will try to find a way to resolve them in a mutually satisfactory way.

We genuinely want both parties in this transaction to have an enjoyable, fair and amicable experience.

Now the dry legal bit…

Corylus Retreats Ltd – Terms & Conditions of Booking
Last updated: 27 November 2025

These Terms & Conditions form the basis of the contract between you (the guest) and Corylus Retreats Ltd, registered in Scotland (Company No. SC868047), for bookings at Corylus East and Corylus West, Braes, Ullapool.

By booking with us (whether directly or via an online travel agency), you agree to the terms below.

1. Booking, Minimum Stay & Lead Guest

  • The standard minimum stay is 3 nights, following our usual stay patterns:
    Monday–Friday, Friday–Monday, Monday–Monday, Friday–Friday, or combinations of these.

  • Flexibility outside these patterns is at our discretion.

  • The lead guest must be 18 or over and is responsible for all members of the party and for ensuring compliance with these Terms & Conditions.

  • Bookings made via online travel agencies (Airbnb, Booking.com etc.) are also subject to those platforms’ terms. Where there is a conflict, their terms may apply.

2. Payment Terms

  • A 30% deposit is required at the time of booking. This deposit is non-refundable.

  • The remaining balance is due 42 days (6 weeks) before arrival.

  • If the balance is not received on time, the booking may be cancelled and the deposit retained.

Security Deposit

  • A £300 security deposit is taken as a card pre-authorisation for direct bookings via SuperControl, or via an alternative secure platform for BACS/manual bookings.

  • This may be used to cover loss, damage, extra cleaning, rule breaches, or other chargeable items.

3. Cancellation by the Guest

If you need to cancel, you must notify us immediately in writing/email.

Before 42 days (6 weeks)

  • The 30% deposit is always non-refundable.

  • Any additional balance already paid will be refunded.

Within 42 days (6 weeks) of arrival

  • The full balance remains payable.

  • We will attempt to re-sell your dates. If successful, we will refund the amount recovered based on the actual price achieved, minus card/transaction costs.

  • We reserve the right to reduce the price in order to secure a re-sale.

We strongly recommend guests take out travel/cancellation insurance, as we cannot insure against guest-related circumstances.

4. Cancellation by Corylus Retreats Ltd

In the very unlikely event that we must cancel your booking, we will refund all amounts paid.
We will not be liable for additional costs such as travel or alternative accommodation.

5. Amendments to Bookings

Date changes may be possible solely at our discretion, depending on availability, seasonal patterns, and value differences. We are not obliged to offer alternative dates.

6. Occupancy, Children & Visitors

Maximum Occupancy

  • Corylus East: 2 adults + 1 infant/child in a cot or small bed

  • Corylus West: 4 adults + up to 2 infants/children in a cot or small bed

Visitors

  • Daytime visitors are permitted on a reasonable and considerate basis.

  • No additional overnight guests without prior agreement.

Children

  • Children and families are welcome.

  • Children remain the responsibility of their parents or guardians at all times.

  • We are not liable for accidents resulting from lack of supervision.

7. Pets

We are sorry, no pets are permitted at Corylus.

This policy exists due to allergies and the nature of the building.

Bringing an unauthorised pet may result in the full recovery of all associated costs, including deep cleaning and cancelled bookings.

8. Smoking, Vaping, Fire & Safety

  • Smoking and vaping are prohibited inside the buildings and on all decked areas.

  • A designated smoking area is provided in the garden/car-park area.

  • No candles, incense, oil burners, BBQs or open flames indoors or on decks.

  • The firepit may be used only in the designated garden area and only as set out in the guidebook.

Breaches of smoking, fire or safety rules will result in the full recovery of all associated costs, including cleaning, repairs, and/or cancellation of booking.

9. Cleaning, Damage & Behaviour

  • Guests must leave the property in a reasonable state of tidiness.

  • Excessive cleaning will be charged at our current hourly rate.

  • Guests are responsible for any breakages, damage or loss, including lost keys.

  • Costs may be deducted from the security deposit.

10. EV Charger

  • A shared EV charging point is provided and is charged on a Pay As You Go basis.

  • The parking bay in front of the charger must remain accessible at all times when not in use.

  • Charging is via the VoltShare app.

11. Parking, Access & Winter Conditions

  • Access and parking are at the guest’s own risk.

  • The public access road is steep and can be icy; we cannot be held liable for its condition.

  • In severe weather, guests may be required to park in the public lower car park by the main road, approximately a 10-minute walk from the property.

  • We will assist where possible but are subject to the same weather challenges as guests.

12. Noise & Respect for Neighbours

Please keep noise to a reasonable level outdoors after 21:30, particularly on the decks.

Respect for our neighbours and the environment is expected at all times.

13. Check-In & Check-Out

  • Check-in: from 16:00

  • Check-out: by 10:00

Early check-in or late check-out may be available by prior request, subject to housekeeping schedules, and is discretionary.
We do not charge additional fees for this.

14. Privacy & Entry

  • We do not use internal or external cameras.

  • An indoor environmental monitor records temperature, humidity and CO₂ only.

  • We will not enter during your stay except in emergencies involving fire, flood, safety, or serious risk of damage.

15. Utilities, Heating & Ventilation

  • Guests should use heating reasonably.

  • The underfloor heating system responds slowly; thermostats should be adjusted gradually.

  • Guests must not tamper with the ASHP or MVHR systems.

  • A general fair-use approach applies.

16. Water & Waste

  • The property is on mains waste.
    No wipes or non-biodegradable items may be flushed; bins are provided.

  • The property is on mains water. An activated carbon filter is fitted to the kitchen cold-water feed to improve drinking water taste and odour.

17. Liability & Force Majeure

  • Guests use the property, surroundings, driveway, steps, garden areas and decks at their own risk.

  • We are not responsible for weather, road conditions, illness, travel disruption, or other events beyond our control.

  • Rebooking in extraordinary circumstances may be offered at our discretion but is not guaranteed.

  • Liability is limited to the amount paid for the booking.

18. Governing Law

These Terms & Conditions and all disputes arising from them are governed by Scottish law and subject to the jurisdiction of the Scottish courts.